Treating Customers Fairly (TCF)
At The First Choice Insurance Consultants Ltd we are committed to providing a service that is fair to our customers.
By constantly reviewing and updating our business practices, product knowledge and professional development we strive to ensure that the following TCF principles are met:
- The right product is sold to the customer at the correct time in their lives
- Our customer fully understands the product they are buying and the risks to them in that product in a changing environment
- Our customer understands the nature and scope of the service we are offering, how much it will cost and what the payment options are.
We encourage feedback from our clients and use any data collected to assist us in our continual review of services provided.